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Home :: Warranty & RMA

Warranty & RMA

RETURN POLICY

If your goods arrive in a damaged state, please Login to your account to request an RMA online.
 
Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time.
 
If the goods are NOT defective and you wish to return them you have 7 days from when the package arrives to return the goods for a refund. All returned merchandise must be in complete original manufacturer's packaging, same condition as sold, with all literature, accessories, instructions, blank warranty cards and documentation. All Phones must be returned in "Like-New Condition", show no signs of use and must have less than 25 minutes in total cumulative talk time. 
 
If an item is defective it may only be exchanged with an equivalent product if we are unable to supply the same item or if the item cannot be repaired. Any return shipping cost is the responsibility of the customer. All shipping and handling fees are non-refundable. This includes all refused and unaccepted packages which are also subject to a $25.00 handling fee.
 
All NON-DEFECTIVE "Like-New Condition" cell phone returns will be subject to a 20% restocking fee plus a $10 shipping and handling fee.
 
If goods are not in "Like-New Condition" or are missing packaging or documentation, we may either refuse the return or charge a restocking fee between 25% and 50% depending on the condition of the returned items plus a $10 shipping and handling fee.
 
 
Detailed RMA process:
 
2) Click on "My account" in the left column or header of this page.
3) Click on "Order History", search and click on the order you would like to return a product on.
4) Select the product you would like to return and state the reason for return, what you would prefer we do with your return and any comments that may help us process your return more efficiently.
5) You will receive an RMA Authorization email with your RMA number if you return request is approved. Once approved, please follow the instructions in the email you received.
 
 
Important RMA Info:
 
All returns must be accompanied by an RMA number written on the return package. You will be emailed an RMA label with a unique RMA number once your return has been authorized.  Please enclose a copy of your RMA request including RMA number and order number with the return packaging. 
 
Do not return SIM cards and airtime cards. They are non-refundable. 
 
Please return the phone(s) along with all accessories and the original device packaging. 
 
Please note the issue(s) that you are experiencing with the device. We recommend that you use delivery confirmation for your return in order to insure proper delivery of your item. 
 
Please master reset the device prior to shipment.  The phone cannot have a “screen lock password” or cannot have a specific swipe combination to unlock it.  This will delay your RMA and/or impact your refund.
 
RMAs are processed during normal business hours Monday – Friday in order of receipt.
 
You will receive notification when your return is received.  This can be up to 1-2 business days after delivery at our facility.
 
If the phone is found to not be defective and a refund is requested, a 20-50% restocking fee will be applied prior to refund depending on the condition of the phone and the completeness of the return.  Shipping is non-refundable.  A $10 shipping and handling fee will be applied to all refunded goods.
 
You will receive notification within up to 5 business days of receipt of the disposition of your warranty or refund request.
 
It can take up to 15 business days after receipt of your device for your refund to post.
 
For RMA questions or concerns click here to email Customer Support.

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