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UPDATE for new & existing customers on the AT&T network: TracFone Wireless, Inc. is very pleased to announce the return of Unlimited Data on GSM, no contract 30-day monthly plans. Effective immediately (8/8/2013), the 1.5 GB data cap for AT&T SIM cards has been removed and replaced with Unlimited Data for all new as well as existing customers already in their current billing cycle.  

4G LTE service is available with compatible 4G LTE AT&T devices as of 9/12/2013. Existing customers will be upgraded to 4G LTE speeds on their next billing cycle. New activations from 9/12/2013 forward will have 4G LTE enabled.

Q: If I have questions regarding ordering a phone online or phone features, who should I contact?

A: Please contact customer care toll free at 877-599-8825.

Q: If I have questions regarding my wireless service, activation, billing, coverage or wireless features, who should I contact?

A: Please contact NET10 customer care toll free at 877-836-2368.

Q: I am already a NET10 customer, can I purchase a new phone and use my existing service?

A: Yes, if you're a current Net10 customer on a GSM Network (AT&T or T-Mobile), you may purchase any phone on our website and simply insert your existing SIM card. Your phone # or service will not change. 

Q: What comes with the phone when I order online?

A: Your phone will be shipped with all OEM conte   dffff vcic contents including the phone, battery, battery door, home charger, OEM box, user manual, SIM card, a Welcome letter with activation instructions and a MicroSD card and headset if the phone comes equipped with one from the OEM. CDMA phones will include a Free activation code (a $14.99 value) in order to register and activate your service. CDMA phones do not require a SIM card and are pre-programmed for your immediate use after activation.

Q: If I want to use my own phone, how do I know if it is unlocked?

A: If your phone is GSM and accepts a SIM card, you may try to borrow a friends SIM card on another network and insert it into your current phone to see if it will make a phone call.  If you do not have a SIM card to test, you may visit a local retailer to help determine if your phone is unlocked. Once you have determined that your phone is unlocked, you will only need to purchase a SIM card and airtime to begin using our service once you have programmed it.

Q: How do I activate my new phone once I receive it?

A: Your phone is already programmed and ready to use all services including internet and MMS once you activate your phone.  To activate online, please visit: or call 877-836-2368.

Q: Once I place my order online, how soon will my order ship?

A: Please allow up to 24-72 hours (Excluding weekends and holidays) to receive your tracking information. We ship via UPS and USPS.

Q: What cell towers does NET10 Wireless use?

A: We've partnered with the country's top four carriers to bring you the network quality you need. The only difference is the cost–we don't have to pay to build or maintain a nationwide network of towers. That means you get the same dependable coverage they offer–for half the cost. NET10 Wireless uses AT&T, T-Mobile, Sprint or Verizon depending on your coverage area. The majority of phones available on operate on AT&T and T-Mobile networks nationwide. You may check your coverage here:

Q: What plans are available with NET10?

A: Visit for current plans or to purchase airtime

Q: How do I verify there is coverage in the areas I use my phone?

A: NET10 uses AT&T, T-Mobile and Verizon wireless networks and you may check coverage by zipcode here:

Q: What is a SIM card?

A: A SIM card is included with each consumer phone purchase. A SIM (Subscriber Identity Module) is an integrated circuit which securely stores the service-subscriber key (IMSI) to identify a subscriber on mobile telephone device. The SIM is a removable card which can be transferred from one device to another. It is easy to install a new SIM card in your device. SIMPLY remove the back of your phone and remove the battery. Next, remove the actual SIM from any additional packaging that is with it. Now, insert the SIM card into the SIM slot on your phone with the metal contacts facing down. Now reinsert your battery and power up. Welcome to NET10.

Q: I am already registered but do not have my password, how can I obtain my password?

A: To have the password emailed to the email address you registered, please click here. If you are registered on, you will also need to register on, click here

Q: Can I port my existing mobile # to NET10 when I activate?

A: Yes, please contact NET10 customer care before you activate at 877-836-2368.

Q: Do you have an activation fee or cancellation fee?

A: No.

Q: Will I receive the full 1 year OEM/MFG warranty when I purchase a new phone on your website?

A: Yes.

Q: Do you offer insurance on your phones?

A: Not at this time but in the near future we may add insurance plan options for our customers.

Q: What payment types do you take?

A: Upon checkout you may pay with a credit/debit card. Cards accepted are Visa, Mastercard, Discover and AMEX. You may also pay by credit card or e-check via Paypal. You may select your payment method on the checkout page.

We accept all major credit cards including PayPal

Q: Are all of the phones on unlocked?

A: Yes, all phones are unlocked unless stated otherwise in the phone's detailed specs.

Q: If I already have NET10 service, can I just purchase a new phone and put my current SIM card in it to keep my existing # and plan?

A: Yes.

Q: How do I track my package once it has shipped? 

A: You will recieve an email with your tracking # once your order is shipped. If you selected UPS, you may track it at If you selected USPS, you may track it at Please allow up to 24 hours for your tracking # to be found in the system as once it is assigned and emailed to you, it must be scanned at the shipping hub before showing on the tracking website.

What does unlocked mean?

Unlocked means that the phone is not configured or programmed to any specific provider network. With an unlocked phone you can access multiple networks by changing the SIM card.

Where can I Buy unlocked phones?

Right here on

Q: What type of phones would be compatible with your service if I want to use an existing phone?

A: Any unlocked GSM phone including those from AT&T or T-Mobile would work. Phones from Sprint, Virgin Mobile, Metro PCS or Boost Mobile are NOT compatible.

I purchased a Service plan and can't find my PIN - where is it?

Your PIN is located on the back of your Service Plan Card. To find the PIN on your Service Card, simply locate and scratch off the gray strip on the back of your card. Scratch off the gray strip in order to reveal your 15 digit Service Card PIN. If you order an ePIN, your ePIN will be sent to you via email within 1 hour of ordering.

How can I tell if my phone will work if I just purchase a SIM card?

SIM card will only work with an AT&T or T-mobile compatible or unlocked GSM phone. To activate your service, you will need a NET10 Unlimited 30-day Service Plan card or credit card. Some data services may not be available with all wireless devices. BlackBerry® and branded TracFone, SafeLink, NET10 or Straight Talk phones will not work with this program. In order for your phone’s data services to work, you must update your APN data settings, also called the Access Point Name. SIM card and Service Plan are not refundable.

Please note that all services may not work with every device.

What is GSM?

Global System for Mobile communications is the most popular standard for mobile phones in the world. Its promoter, the GSM Association, estimates that 80% of the global mobile market uses the standard GSM, which includes over 3 billion people across more than 212 countries and territories. The ubiquity of the GSM standard has been an advantage to both consumers (who benefit from the ability to roam and switch carriers without switching phones)

What is 3G?

3G is the generic term for third-generation wireless networks. Analog was 1G, Digital was 2G, and 3G is the third-generation platform for innovative, high-speed products and services. 3G makes staying connected faster, easier, and more fun, with increased speed for Web browsing, downloading content, attachments, video, playing games, and much more.

Can I download music, photos and videos to my phone?

Yes, depending on the specific capabilities of your device. All services may not work with every device.

Can I side load content to my phone?

Yes, if your handset has a media player then you can side load media into the memory card by loading the content directly from a computer.

Can my phone be used as a modem?

No. That is not permitted. Please refer to our Terms and Conditions.

What plans are available?

To view our current plans, please visit:

Where do you have coverage?

Please view our coverage maps

Will I be charged more for domestic long distance calls?

There are no additional charges for domestic long distance calls or texts.

Are there roaming charges?


Can I text message a friend who's not on this service?


 How many characters can a text message contain?

Text messages can contain up to 160 characters including spaces in each message. If a message is longer than 160 characters, it will be delivered in multiple messages.

Can I set up an email account on my phone or access personal e-mail?

Yes, if your phone allows it.

Do I have to sign a contract?


Can I bring my own phone number?

Yes. You may transfer your telephone number from another company to NET10 online. To port in your existing telephone number to your NET10 SIM, the number you are porting must be active with your current service provider.

You need to request NET10 to port in your number, NET10 will process your request in your behalf. In order to request the transfer and initiate the activation process, please go to and select the radio button option "Activate my phone with a number transferred from another company."

Is there an activation fee?


What should I do with my carrier specific or branded applications?

We strongly suggest that you uninstall or disable all carrier specific or branded applications that are on your phone. If you do not, these applications or your phone may not work properly.

Do I need to manually program the phone?

If you purchased a new phone from us your phone is already programmed. If you purchased a SIM card and plan to you your own phone, you will need to update your APN (Access Point Name) found in your phone’s data settings. Some services, such as MMS or Browsing, may not work if you cannot make the required change to your handset.

The necessary settings can be found in the red Activation Card that came with your SIM, or below.

How do I activate online?

Is there an early termination fee?


How do I make payments online with a debit card?

For live customer service & technical service:

To manage your account online:

How long does it take to move my existing mobile number to your service?

The transferring of your phone number might take a few hours; however, if there are any delays from your current wireless carrier, the transfer process could take up to 7 days and in the case of landline numbers, transfers may take up to 30 days.

Can I move my existing landline phone number to your service?

Yes, as long as it is still active

Do I get charged for 411 calls?


I want to change my number to something else - can I do that?

Yes. Please contact Support for assistance, at (855) 333-2355.

How do I reset my Voice Mail Pass Code?

To reset your pass code, call your Voice Mailbox and listen to the tutorial. If there are no instructions for resetting the pass code, contact our Customer Care Center at 1-877-430-CELL (2355) to speak to a representative.

Does my plan support International Roaming?


Are there any limitations with Unlimited service or throttling of data with NET10 Wireless?

30 day Unlimited Plans include 2.5 GB of high speed data per 30 day cycle. After 2.5 GB, your data speed will be reduced to 2G speeds for the remainder of the 30 day cycle. High speed data is restored once a new 30 day service plan is added. Other limitations, terms and conditions of service apply. NET10 reserves the right to terminate your service for unauthorized or abnormal usage. Please refer always to the latest Terms and Conditions of Service.

Will my service work overseas?


If my account is deactivated because I didn’t Refill before my Service End date, do I need to acquire a new SIM card to reactivate my account?

No, as long as the account is Reactivated within 145 days a new SIM card is not needed.

Are there any restrictions?

SIM card will only work with an AT&T or T-mobile compatible or unlocked GSM phone. To activate your service, you will need a NET10 Unlimited 30-day Service Plan card or credit card. Some data services may not be available with all wireless devices. BlackBerry® and branded TracFone, SafeLink, NET10 or Straight Talk phones will not work with this program. In order for your phone’s data services to work, you must update your APN data settings, also called the Access Point Name. SIM card and Service Plan are not refundable.

How do I update my iPhone APN settings?

If you have an AT&T compatible iPhone 3G, 3GS, 4 or 4S running iOS 4.0 or higher you may click on the link below and we can attempt to update your APN settings.
This link may not work based on limitations and configuration settings you may have on your iPhone, please contact the manufacturer or point of purchase for further support regarding your phone. Your phone must be connected to Wi-Fi in order to continue.

  1. While on Wi-Fi, open Safari and type in
  2. Tap Install.
  3.  Tap Install Now.
  4.  Enter your pass code if prompted.
  5.  Tap Done.
  6.  At this point you can exit your browser, turn off Wi-Fi, and re-boot your phone.
  7. With Wi-Fi off, access Safari to ensure your data connection is working.

Please note that the above will not enable MMS (Multi-Media Messaging) and there are extra steps you must follow (

Iphones ordered from our store will have MMS (Picture Messaging) enabled and fully working.

How do I update my phone or Smart Phone APN settings?

1. Select menu
2. Select Settings
3. Select Wireless Controls of Wireless & Networks
4. Select Mobile Networks
5. Select Access Point Names (APN). Delete current APN if possible
6. Press the menu button
7. Select new APN
8. Select Name and enter "NET10" and press OK
9. Select APN and enter the value referenced below for AT&T or T-Mobile
10. Select Proxy and enter the value referenced below for AT&T or T-Mobile
11. Select Port and enter the value referenced below for AT&T or T-Mobile
12. Select MMSC and enter the value referenced below for AT&T or T-Mobile
13. Select MMS Proxy and enter the value referenced below for AT&T or T-Mobile
14. Select MMS Port and enter the value referenced below for AT&T or T-Mobile
15. Press the menu button
16. Select "Save"
17. Make sure the green radio button is directly to the right of "NET10"
18. Reboot phone
19. Your Internet & MMS are now configured

AT&T Network settings
Field Settings
Name net10
APN wap.tracfone
Port 80
MMS Proxy
MMS Port 80

T-Mobile Network settings


Smartphone Settings All other phones
Name net10 net10
APN wap.tracfone wap.tracfone
Proxy leave blank
Port 8080 8080
MMS Proxy leave blank
MMS Port leave blank 8080